At HMShopBD, we want our customers to have a satisfactory shopping experience. Please read the following Return & Refund Policy before placing an order.
1. Return Eligibility
A product may be eligible for return if:
- The product is defective or damaged upon delivery
- The wrong product was delivered
- The product does not match the confirmed order
The product should generally be unused and returned with its original packaging and accessories where applicable.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions.
Products that have been used, damaged by the customer, or altered may not be accepted for return.
3. Reporting an Issue
Customers should contact HMShopBD as soon as possible after receiving the order if they receive a damaged, defective, or incorrect product.
Customers may be asked to provide photographs, videos, order information, or other details to help us verify the issue.
4. Return Process
If a return is approved, we will provide instructions regarding how and where to return the product.
Customers should not send products back without receiving return instructions from HMShopBD.
5. Refunds
Once the returned product is received and inspected, HMShopBD will determine whether the refund is applicable.
If approved, the refund will be processed using an appropriate payment method or according to the applicable payment and refund procedure.
Refund processing time may vary depending on the payment method or financial service provider.
6. Delivery Charges
Delivery or return shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.
7. Exchange
Where applicable, HMShopBD may offer an exchange instead of a refund, subject to product availability.
8. Cancellation
Order cancellation requests should be made as early as possible. Once an order has been dispatched, cancellation may no longer be possible.
9. Policy Changes
HMShopBD reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.
10. Contact Us
For return or refund assistance, please contact HMShopBD through the contact information available on our website.